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Service
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Cooperation Procedure
Inquiry and consultation
confirm order details such as price,payment,shipping and delivery
Arrange production and machine debugging
Provide operation training and lifelong technical support
confirm the receipt of goods
Arrange shipment
1Sales Service Provided
7*24 hours online service.
You can contact us by email,phone,whatsapp,skype,facebook. We will reply any questions and complaints within 1 day.
2Sales Service Provided
Customized service
We provide customized machine design, special function and usage according to your requirement. Your logo can be displayed on our machine.
3Sales Service Provided
One-to-one customer service
There is always one sales representative for you to avoid repeat communication.
4Sales Service Provided
Machine Delivery
Usually,we arrange shipment within 3-7days after payment. For larger quantity and customized design,we will reply the delivery when the order confirmed.
5Sales Service Provided
Machine Package and Shipment
The different machines are packed with standard export carton with pallet or wooden case.We choose the economy and reliable logistics company to ship out goods. We also provide you free insurance service to avoid the possible goods loss or damage due to force majeure. After goods shipped out,we inform you the goods tracking number on time.
6Sales Service Provided
Customs Clearance
We are not responsible for customs clearance.But we provide you all the necessary documents for goods clearance.
1Sales Service Provided
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3Sales Service Provided
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5Sales Service Provided
6Sales Service Provided
After sales service
We have many service outlets around the world to escort your products.
Machine Installation and Training
We provide you the complete machine’s user manual and operation video.You can also come to our factory for machine training.
Machine Warranty 1 year
We provide free repair and replacement of damaged parts during the warranty period.We only charge you the cost if the damaged parts are out of the warranty. If you want to extend the warranty,we need to charge extra service fee.
Technical Support
You will enjoy our lifelong technical support once you receive our machine. Any questions can be sent to: info@okayenergy.cn
Customer Complaints
There are 4 steps to solve your complaints: customer complaints - providing solutions - discussing the feasibility of the project - satisfaction survey.